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STN 27 | Self-Storage Management
PODCAST

Self-Storage Management w/ Pete Rossetti

STN 27 | Self-Storage Management

 

Want to know what you can do for your business to run smoothly for you, your team, and your tenants? Stacy Rossetti passes the mic over to her husband, Pete Rossetti, to discuss self-storage management. Pete handles the management side of things here at StorageNerds and coaches at our Mastermind classes. In this episode, he shares key systems and processes you need to set up to manage your facilities better. There are four things you need to focus on: a website, a phone system, a facility management software, and a file sharing system. Tune in as he shares tips on how to set up each process to help your business achieve better results, along with tools and resources that worked for him.

 

Watch the episode here

 

 

Listen to the podcast here

 

Self-Storage Management w/ Pete Rossetti

I have a special guest. I am not going to be teaching. I have delegated this task to somebody else and that is my husband. I got an email from somebody and he was like, “You always talk about acquisitions and funding but you don’t talk about management a lot. You should talk more about management.”

In my company, I don’t do the managing. My husband does the managing. In our StorageNerds Mastermind, my husband, Pete, is the coach. He teaches everybody. There’s a lot of management teaching going on and coaching in the StorageNerds Mastermind. Fridays are when my husband opens up his schedule and does one-on-one coaching calls with all the students.

We have people that do join StorageNerds and already have storage facilities. They’re like, “I want to know how to manage my storage facility better.” They join and, in that way, they can partake in talking to Pete one-on-one and getting his insight. For the mastermind, he did a whole session on dynamic pricing and revenue management. What he does is he comes in and teaches for that. I’m not 100% sure what he’s going to be teaching on this episode but he’s it’s on management and how to manage your facilities better. He’d go over some of the things that he’s working on in his business. That’d be cool.

A quick reminder, StorageNerds doors are open. I only opened my doors to the coaching program three times a year. I only opened them for two weeks each time. If you’d go to StorageNerds.com, you’ll go through an application funnel and get access to my calendar. If you’re interested in talking to me about getting into the coaching program, it is time because the doors are open. You can tell me what you’re looking for and I’ll tell you what StorageNerds is about and if it’s a good fit or not. That’s what we’re doing.

Someone said, “How much is the coaching program?” It ranges from $1,000 to $20,000. It depends on what your goals are and which program you’ll choose. I try to come up with a good coaching program that everybody can afford. If you can’t afford $1,000 because I have talked to several people who said, “I can’t even afford $1,000,” you’re not ready for the coaching program and to buy a storage facility but you can wholesale some storage facilities.

I do teach wholesaling quite often in the coaching mastermind and also through my course. If you want to learn how to wholesale or DIY storage investing because some people want to do it on their own, look at my course. It’s called Super Simple Self-Storage. It’s less than $1,000 for that as well too. I will be pitching my fund right after this. If there’s somebody that wants to do passive investing because there are a lot of people out there that don’t want to do anything except passively invest, please come and hop on my pitch, which is StacyRossetti.com/Fund. It will give you access to our pitch and also to the fund as well too. Those are my three top things.

STN 27 | Self-Storage Management
Self-Storage Management: Think of the website as your virtual store. It’s going to let people know how to contact you, what you have to offer, and all that stuff.

 

A quick reminder to everybody that this becomes a show. Thank you to everybody for reading the show. I appreciate it. It’s growing very fast. On top of that, the show will be put on YouTube as well. You’ll have access to this as well there. My husband, Pete, will be the one teaching in this episode. He’s doing all the work.

My acquisitions team finds them and I fund them. I’m a money person. I’m the one that gets out and looks for all the money. We run them. My husband, Pete and all his team manage all of our facilities. We have eleven facilities. We’re going to be buying several more. We’re already on the hunt looking, raising money and buying more bigger facilities. We’re moving on up and going to be buying bigger facilities in 2022, which is exciting. You can check me out. Google Stacy Rossetti Teaches and you can see us in everything that we do everywhere on the internet.

We already have some questions. “How do I go about finding storage facilities for an investor? Can I do this as a wholesale deal if I’m a realtor?” It’s very hard for you to wholesale as a realtor. I don’t know where you’re hanging your brokerage license at. You need to talk to your broker and see if it’s okay for you to wholesale.

You can wholesale but you want to make sure that you’re with the right brokerage company. Some of them are stricter than others. You want to be working with an investor-friendly broker if you want to be wholesaling real estate. Talk to your broker about it first and make sure that you can do this. What you’re going to have to learn is how to find them and fund them. That means hopping on Monday night sessions.

I teach every Monday night. Get the course and learn how to analyze those deals so that you can present the deals to the person that’s looking for them. You’re doing all the things that everybody else is doing, except for when you find a deal, you’re not going to buy it yourself. You’re going to wholesale it or present it to your buyer. That’s what you have to do. I go into that a lot in the course as well. If it’s something that you’re interested in, check out Super Simple Self-Storage.

Don’t forget we have the Facebook group, Super Simple Self-Storage as well. You can always post your questions there and ask me. Ariel Lynn and I are there. We will answer any questions from anybody as well. If you need help, that’s where you can get ahold of us too. Let’s get started. I’m going to pass this over to my husband, Pete. He’s going to be going into self-storage management and an overview of how managing your facilities looks and dig into that. My husband’s going to take over. He’s going to teach you. Thank you for showing up.

 

The website is probably the first thing you should get set up because it’s the only way people find you these days. Website means your whole online presence.

 

My name is Pete. I’m that one that runs everything after Stacy does the acquisitions. She wanted me to go over a little bit of the management aspect of it and what we do on our end. It’ll be like high-level stuff and the basics of setting everything up. I’ll start with the management part of everything. Once Stacy gets it under contract or is about to close on it, we need to have things set up and ready to go.

One of the most important things we have is to set up the website. Think of the website as your virtual store. It’s going to let people know how to contact you, what you have to offer and all that stuff. Our company, MsLillians.com. You can see the locations. We have Georgia, Florida and whatever you’re looking for. You should be able to find a unit.

We’ve got the main phone number here so you can contact us, the address, some photos of what the place looks like and what you have available. We don’t typically show the pricing right on this page. People should look for what they want. They can click the move-in button and that’ll take them to how they move in. The website is probably the first thing you should get set up because it’s the only way people find you.

With that being said, when I say website, I mean your whole online presence. Set up your Google listings and make sure you’re listed everywhere online. Your website should facilitate the move-ins. It should have all your contact info. It should have a space for your tenants to review you. You can track your reviews here as well. We’ve got them popping up on the bottom here. They pull that from our Google listings and listed here on the website.

The next thing that we typically set up is the phone system. For phones, you need to be able to talk to the people that are renting from you. You’ve got to set up a good phone system. I would not recommend using your cell phone to do all that stuff. It can get out of hand and intrusive quite quickly. If you’re answering on your cell phone, that means you’re the only one answering it. If you’re sitting down for dinner, you’re at a soccer game with the kids or whatever you’re doing, if it’s your cell phone that’s doing all the work, it’s going to interrupt your life.

That’s what Stacy and I try to avoid. We want to try to automate as much as we can. We don’t want to be bound to our work. We want our work to work for us. We try to get everything in a way that we can manage it from a distance if we do need to manage it. Getting a good phone system set up is key. At first, it was me answering the phone but I knew we would be expanding. I went with Grasshopper. They’re affordable and have all the options we needed.

Self-Storage Management: The facility management software is going to be your main interface with your tenants and your money.

 

There are plenty of different options out there but everyone likes to know what we use specifically. We specifically use Grasshopper. At the time, it was the best one I’ve found. Startups are happening all the time. There might be ones that’ll save you a couple of bucks. Maybe they’re better or worse. I don’t know. What I like about Grasshopper is once you set the phone number up, you can get it sent to your phone. If you’re with Verizon, it will ring your Verizon number. You’ll know it’s your storage facility calling. It will show up on the caller id and you’ll be able to answer it appropriately.

If you don’t want to answer it on your phone, with me, when I’m working on the computer because I like to do everything through the computer so I download the Grasshopper app on the computer. I could take and receive calls right from my laptop, wherever I’m at. I don’t have to use my phone. I could do it over the Wi-Fi connection. It’s not going to log me in but it’s a regular phone interface on there. The cool thing with that too is you can get the app on your phone as well. If you don’t want to use your carrier data, you want to use Wi-Fi on your phone, tablet, iPad or whatever it is. Download the app and make them receive calls as usual over your internet connection.

It doesn’t have to go through your carrier number. That’s what I liked about Grasshopper. They have a couple of different plans where on the highest plan they have because of the number of lines that we have with them. You can get started for free. They give you two weeks free or something like that. You can get a phone number, talk and text. You can get a local number and a toll-free number. You’ve got all those different options but you can have unlimited users at the level I’m at anyway. You may be limited on the number of users but I don’t see the pricing. Maybe it’s $79 a month you get unlimited everything. You can get a toll-free and regular number. You can get unlimited users and unlimited extensions as well.

The first thing we use with extensions is when they call that main number, you get the phone tree, which is like press 1 to get the Newton location, press 2 to get the Fayetteville location or however you get it set up. They’ll press 1, 2 or 3, whatever it is and that’ll direct them to the correct location. Once it’s in there, you can also have your team members have extensions as well. I might have Extension 101 and my office manager might have 102, however you want to set it up. Each team member can get an extension as well on top of each location having an extension and it helps you manage everything better.

Once you’ve got all that set up, you can set up call rules as well. We have few people answering the phone for us. I have somebody Monday to Friday, 9:00 to 5:00. I’ve got somebody on the weekends, Saturday and Sunday, 9:00 to 5:00 and I’ve got an after-hours call center set up as well. Within Grasshopper, I say, “Monday to Friday, 9:00 to 5:00, you ring this phone number. Saturday and Sunday, 9:00 to 5:00, you ring this phone number.”

You can group them as well. Rules can overlap each other. If you have a huge facility or maybe multiple facilities and you have 2, 3, 4 or 5 people answering Monday to Friday from 9:00 to 5:00, you could set up those rules to ring multiple lines at the same time. You have that flexibility with Grasshopper. The other thing people normally say is, “Can I get a Google phone number?” It’s free. You can but you don’t have that control over where everything can go.

 

If it’s your cellphone that’s doing all the work, it’s going to interrupt your life. Try to automate as much as you can.

 

A paid-for-service is going to have way more options. Grasshopper starts $29 a month or something like that. Shop around and find what you need it to do. For me, those are the things I need to do. The voiceover internet was important to me because sometimes we’d go out of the country. My landline or my cell line isn’t going to be working or I’m going to pay an exorbitant roaming fee. If we’re overseas or in a hotel, I hook up to the Wi-Fi and I can make and receive calls as needed.

The same thing, I have some team members out of the country as well. When they log in, they’re not using their cell phones. They’re using their tablet or laptop. They login to the Grasshopper app and they can make and receive calls all day for me and not have to worry about carrier charges and things like that. They’ll hook up through their Wi-Fi.

With that too, we can transfer within the company. If I pick up a call and said, “Bonnie can handle this better than I can,” I can transfer it to anybody within her Grasshopper account. That’s why I said we all have lines. If I need to transfer it to Bonnie, I hit Bonnie’s extension. If I need to transfer it to Stephanie or whoever it is, I type their extension and the call gets transferred to them and vice versa.

If they call up and maybe there’s a maintenance emergency, they can bring me directly. You have two options. You can announce the call. Usually, when Bonnie is transferring a call to me and it’s an emergency or something, she’ll talk to me first and say, “I’ve got such and such on the line. Maybe they’re stuck inside. The gate isn’t working. I’m going to put them through.” She’ll let me know what’s going on first. She’ll hit the button and it’ll connect me with the tenant.

I’ll have a heads up on what’s going on before we get connected. If you implement an after-hours call center, you still maintain control of your phone number. You can set up a rule to where they get those calls at certain times or however you want to set it up after a certain number of rings, maybe it goes to them. That’s how we set up the phones and what’s important to me. I need to be able to access it in multiple ways.

The next thing is facility management software. This is going to be your main interface with your tenants and money. The facility management software should be able to handle payments for you. All the facilities that we get, they’re all managed on pen and paper. They’re not automating anything. They’re not taking credit cards. They’re cash payments, maybe checks come in. The facility management software we use is storEDGE. This is their demo version of it. They have a demo facility set up.

STN 27 | Self-Storage Management
Self-Storage Management: You need to be able to actually talk to the people that are renting from you so you have to set up a good phone system.

 

storEDGE is what we use in-house. We went with storEDGE because of the sheer number of things that it does. I’m not going to get too into what sold us on it. The thing that had me choose this over the other ones is delinquency management. This will handle the auction process in this software. When I go over these other items that I’m going to go over, you’re probably going to say, “Pete, I heard ESS does that,” or whatever other company does it.

They might but storEDGE still handles the auction process the best. It manages everything from start to finish for you. You could see where they are. It was the best solution for that. If you’re not auctioning units and they’re sitting there full of junk and not getting paid, you’re not making money. When we buy facilities like the Valdosta one, it was 115 units. 100 of them were full and only 12 of them were paying.

We asked the guy, “What is going on with that?” He says, “I’ve never run an auction. If they stopped paying, I put a lock on it and haven’t emptied any of them.” Some of that junk in there was from some of his first tenants in the late ‘80s. He wasn’t making money on those units. I have to get dumpsters and empty these units. We then start making money on these things.

To me, the auction process was important because when we’re buying facilities, the number one reason why they’re not making money is that they refuse to empty units and do auctions. I was like, “We’re not going to fall into that trap.” That’s why I went with this. The thing that is important that the facility management software has to do is it needs to be able to communicate with your tenants first and foremost.

If we go into tenants, we’ll choose some random tenant in here, wherever that is. I’m sure these are all fake names. It’s the demo account but in case, please don’t call anybody. From here, we’ve got their email address, phone number and physical address. If they have a driver’s license, we’ll get that on file as well. The thing I like about that is in the documents tab, you can upload what their documents are, a webcam JPEG. If they sent you an ID, you can upload it into their documents and we’ll have a picture of their state ID right there.

If we want to text them, you can hit this text bubble and it will send them an SMS. It looks like the last one that went out is your gate code is 404. You can send out gate codes. If you don’t have a copy of their ID, you can type in there, “Send me a copy of your ID please.” It is an SMS. It’s the one where you can get pictures so we can get pictures in this. We can also send or receive pictures.

 

When we’re buying facilities, the number one reason why they’re not making money is because they refuse to empty units out and do auctions.

 

Down here on the bottom, you can see where it says “Attached Image.” We can include something for them. If they leave trash in the unit or something like that, I might send them a text and say, “Where are you coming back to clean this up or should we charge you?” Having that ability all within the facility management software is key. Grasshopper can do all that but it’s not logged into their account. When I go into the history, it’ll show you every phone call, email and SMS. It’ll keep track of all of that within the tenant’s profile.

If you tell them, “We sent you the auction notice on this date and you replied to it. We have a phone recording of you and us talking about it,” it’s a lot harder for them to dispute stuff. This will record the phone calls when they come in. It keeps track of the emails and the text messages going back and forth. It’s all assigned to the tenant. If you have any issues with the tenant, you log in to them and see it all.

Income management as well. The other thing too when we buy facilities, there’s a lot in collections. It’s because they don’t make it easy for their tenants to pay. If you go here to payment methods, they can do ACH or card payment. You could set them up on reoccurring payments as well. For us, we do billing on the first of the month. Some facilities will do anniversary billing. If they moved in on the 10th, they’ll pay on the 10th each month. Payments are due on the first.

On the 1st, if they’re on auto-pay, it’ll run their card automatically. I don’t have to worry about it. It all happens. It’ll give you a report of which cards didn’t go through. That’s what these task lists on the side are. It’ll give you tasks for the whole facility. They must have a lot because it’s taking a long time to load up. On the demo site, I’m sure a lot of things are happening.

It would say the delinquency of those of the people that haven’t paid. It tells you who to overlock, who to send certified mail to or who is in the auction process. It’ll show you emails, SMS failed, SMS received. It’ll show you all the SMS that came in. You can track the communication, the payments and the report as well. You’ve got all the reports you’re going to need in here. You can see the rent roll. If you’ve typed in notes, you can see what has been in there. You can do a walkthrough checklist. This is for when you’re on-site and you want to do a walkthrough.

It’s the things that you should be doing. It’ll let you know which ones are supposed to be overlocked, vacant and occupied. When you’re walking through, you’d say, “This unit A007 would need an overlock.” It’ll tell you their past balance and how much they’re paying each month. It’s the quick essential stuff you need for when you’re doing a walkthrough of the property. That’s pretty neat as well.

STN 27 | Self-Storage Management
Self-Storage Management: Once you start growing, you’re going to have a team. So, you’re going to have to start managing your team.

 

It’ll give you financials. You can pretty much learn anything you want to about your financials with all these reports they have. The neat thing too is you can schedule these to be automated and come to your email on whatever schedule you want. Let’s say every night, you want an occupancy report. If you want to know who came in and out of the gate, you can hit gate access and then generate their report. You could set a schedule for that and it’ll come to you however often you want it.

You can make a map and this map is shared with your tenants. The map is a quick and easy view for the operator to see what’s going on. The red ones mean they owe you money. Green ones mean it’s ready to rent. Blue is your favorite. It’s occupied and they’re paid up. That’s what you want to see, a lot of blue ones. When the tenant moves in, they get sent an email and all these will be white except for theirs will be colored in so they know where to go.

You could see the groups of your sizes of 5x5s, 5x10s and 10x10s. This will break it up into groups with different views of the same thing. You have the walkthrough view as well. With us, everything needs to be online. We don’t have anyone on site taking contracts and handing them to the tenant saying, “Sign here.” All of that stuff is done online.

When you want to add a tenant, you would create a new tenant and it would put their name in their super tenant. You walk them through the process. Take all their information down. Find out which unit they want to rent. They want to move in and you follow this step-by-step. It’ll take you to the move and the review. It will send them the documents to sign.

What we’ve started doing is saying, “Do you have email access on your phone? Check the email I sent you?” They’ll say, “I got it.” “Go ahead and click that link. Read through the contract. “If you have any questions, I’m here for you. Let’s get it signed.” They’ll sign it right then and there. Once we get the green light on our end, that will say, “Tenant has signed the contract.” We’ll hit the next button and then take their payment.

We’ve got the signed contract and the payment. While they’re doing all that too, we say, “While I’m getting all this in the system, go ahead and take a picture of your ID and text it to us quick.” We’ve got all their information sent to us. All the contract is signed. They’ve made their payment and that’s when we would give them access. You’ll say, “Now that you’ve signed your contract, we’ve got you paid up. Use code 1234 to get into the gate. Your unit is unit number 24,” whatever it is.

 

With all the technology we have today, there is no reason to be running inefficiently. There’s software out there that can do it. You just have to find the right one.

 

We try to automate as much of it as we can and push it all online. The more you can automate, the leaner you can run, which can mean a multitude of different things. It’s lower rates for your tenants. You can have higher profits for you or however you want to do it. With all the technology we have, there is no reason to be running inefficiently. There’s software out there that can do it. You just have to find the right one. We use storEDGE. I’ve told you why I use it.

There are a lot of them out there but ask yourself when you’re looking at them, how much time is it going to save you? Are you going to want to be answering the phone while you’re trying to have dinner with your kids? Maybe you’re at a concert, your phone’s ringing and somebody wants to move in. Can your system handle that? Do you have to handle that? That’s why we’ve got all this put in place.

“Do you use electronic locks at your facilities?” We don’t. There’s no need for us to do it. We’ve got smaller facilities typically around the 100 or less mark. To implement all of that, I don’t even have electric at some of my facilities. There are ways to get around that. Combination locks are my new best friend. I use combination locks for everything. That eliminates a key because the person needs to turn a key. Anybody can put a combination in so if I need a tenant to open a lock, I give them the combination. They can open the lock. That makes it easier on me.

There are tricks on how to automate things even if you don’t have electric out there or these fancy Bluetooth locks on your doors. Some of our facilities still have a manual gate. We don’t even have an electric gate there. We do what we can with the facility we have. “What does storEDGE cost?” I believe it was $150. Don’t quote me on this. Call them up. We’ve got a contact, Jennifer. She’s my go-to person over there. She’s great at getting you set up and things like that.

It’s $150 a month for the facility management software. If you want to do your website through them as well, they could do that and their seamless integration with it or depending on what you want. It’s a website you build. If you’re competent, there are a lot of templates out there you can use. You could probably do it yourself. We’ve hired a guy. His name is Guy. He handles our website for us because the number of them that we had was more cost-effective to deal with him. He was great at looking at websites.

“Since your facilities are unmanned, how do you hand the tenants their locks?” We don’t. We use combination locks for everything. Typically, we don’t provide the lock for them so they provide their lock. In problem areas, if you have break-ins and things like that, the disk locks are the most secure out there if you don’t have the fancy Bluetooth electronic ones. On a regular style door and lock system, the disk locks are the best out there. They’re the hardest to cut.

Self-Storage Management: Your FMS needs to be able to handle communication with your tenants and it needs to simplify your life. If you can’t figure out how to run the thing, if it’s introducing chaos to your life, it’s probably not worth it.

 

The few times we’ve had issues, break-ins and things like that, it’s never been on a disk lock. It’s always been on those cheap padlocks. If you have a problem facility or you’re in a problem area, that might not be a bad idea to offer them the lock at move in and they can get it that way. With that too, I’d say use a combination lock if you’re going to go that route. Put a combination lock on there, leave it for them and say, “This is the combination to it.” You could reset them themselves. Send them the directions on how to reset the code and they could set it to whatever they want. The lock is theirs after that. That’s how I would handle that. We found ways around locks. We used combination locks for everything.

We talked about the facility management software. Shorthand, that’s the FMS, Facility Management Software. That helps you with your tenants. Once you start growing, you’re going to have a team. You’re going to have to start managing your team. What we’ve started dealing with that is Microsoft Teams. We use Microsoft teams and this helps us effectively communicate with each other. I’ve got a maintenance guy out in the field, an office manager and a few people answering the phones. We have different teams here. I’ve got a management team, a maintenance team and a customer support team.

Within maintenance, we have each of our locations. In management, this is me and Bonnie there. In customer support, it’s general announcements and frequently asked questions. The latest thing we’ve gone over is we sent out a whole mess of rate increases this time around. For the guys and gals answering the phone, I put a quick little response for them when people call up saying, “Why is my rent going up? What’s going on?” We give them something to say. In the management group, we have a more in-depth thing that Bonnie and I can go through. If they email us back, we’ll send them something a little more in-depth on what’s going on.

This is a great way to manage communications with your team. You can chat back and forth typing. You can call audio only or video calls. It’s also video conferencing as well. It’s like Zoom. You can share your screen, invite other people in, create meetings, times and things like that. On the maintenance side of things, what we’ve started doing in teams that I like is they have tasks by a planner and you can create these tiles. Within these tiles, you can put things to do. Over here, we’ve got labeled auction units. He’s got 1, 2 and 3 units set for auction on here. Once he’s taken the pictures of those units, he can check them off and we know he’s done with them.

They give you different buckets. There’s a walk-through bucket, a repair bucket and a completed bucket. It looks like Unit 23. We have to find and fix the leak. It’s assigned to our maintenance guy. In Unit 61, we need to replace the lock shuttle and spring. This is how we keep track of all those things. storEDGE, our facility management software does this but not as well. Once we got all these facilities under us, it was more effective to manage it this way than within storEDGE. We were at eight facilities by the time we switched from storEDGE to this. storEDGE does this all right. It’s just that we have so many facilities. We’re up to eleven.

It was a little easier to manage everything here. That’s why we’ve done that. Even the communication part of it, I haven’t implemented this yet but we’re starting. You’ve got all these different ad-on. You can add apps within teams. One of the apps is the Shifts management app. You can clock in and clock out right within teams. Once your team grows, you’ve got multiple people under you and you want to start tracking when they clock in and clock out. It’s a great idea to track how much time you’re working in your company as well. Even use this yourself but you can clock in, clock out and track all of that. Shifts will keep track of all of it for you.

 

There’s tricks on how to automate things.

 

“Is a combination lock a physical lock or is a combination lock built into the locking system?” DaVinci has a good locking system. They were a bit expensive but they work fine. We use a combination lock. We slap them on the units if we’re overlocking somebody, even on the clean units. We’ll lock up the clean units so people don’t throw trash in them.

We went over the website, how it’s going to help you move in, the contact info, get your views on there, get your listings on Google and whatever other search engines you want to use. You need to set up your phones. Not only for yourself but you got to think ahead. Other people are going to be answering it. You’re going to be on vacation. You’re going to be sick. You’re not going to be able to answer the phone 24/7. Get a system that will allow you to forward or have other people at least answer the phone for you.

We use Grasshopper and that allows me to set up times, rules and when and where it should go. That’s why I chose Grasshopper. The facility management software, we went over that. It needs to be able to handle payments, communicate with your tenants and simplify your life. If you can’t figure out how to run the thing and it’s introducing chaos to your life, it’s probably not worth it. storEDGE is pretty straightforward. That’s what we use. Not only does it do all those things I needed to do but it also handles the delinquency stages and auctions. That’s why we went with it.

Number four, get some file sharing system set up. Google Drive is great. If you need to keep track of lock combinations, you’ll have a Google sheet where you keep track of lock combinations that you can share with your team. We’re starting using Microsoft Teams so we’re using One Drive, whatever the Teams version of Google Drive is. We’re switching everything over so it’s all in one place. We set up Microsoft Teams to manage communication between our team members. It’s going to start tracking clocking in, clocking out. It’s also a great way to track what we’re fixing, what needs maintenance and what we’re doing at each facility for our boots-on-the-ground person. That’s all I got in a nutshell. That’s what we do.

There are a couple of questions. I want to make sure we get all that. Other than that, I wanted to bring Pete on and give you all a little taste of the management portion of StorageNerds. Pete goes deep into how we manage all of our facilities. If you didn’t get your questions answered, make sure that you set up a meeting with me so that we can talk about you getting into StorageNerds. Other than that, that’s it. If you want to come to hang out with me, you’re more than welcome to come to hang out with me. It’s StacyRossetti.com/Fund. That’s how you get into the Fund pitch. Take care, everybody. We will see you in the next episode.

 

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